New request
Source, service need, language and accountable owner
Industry pack
← All industry journeys
⌁HOME SERVICES PRODUCT PACK
Run every home-service journey from safe intake to completed, paid and warranted work.
One governed workspace from first signal through completed, paid and warranted service with repeat care, with accountable people, reusable templates and measurable outcomes.
COMPLETE OUTCOME
Completed, paid and warranted service with repeat care
Local plumbers, electricians and handyman businessesAppliance, AC and equipment service networksCleaning, pest-control and home-care companiesPainting, carpentry and installation contractorsMulti-city home-service marketplacesProperty managers, housing societies and facility teamsOEM service centres and annual-maintenance providers
16journey stages
9role templates
12automations
12controls
✦END-TO-END OPERATING JOURNEY
Every stage has an owner,
evidence and next action.
Stages are configurable, but the platform always preserves the complete history and the reason for each transition.
→
Consent & address
AI disclosure, service address, access authority and privacy
Safety triage
Emergency indicators and approved escalation
Scope & asset details
Problem, property, appliance or equipment and customer evidence
Coverage confirmed
Service, asset, location, hours and applicable fee rules
Inspection/remote assessment
Safe evidence review or qualified on-site assessment
Estimate prepared
Labour, materials, tax, inclusions, exclusions and validity
Estimate accepted
Customer understanding and explicit scope approval
Booking confirmed
Date, arrival window, access and cancellation terms
Technician assigned
Verified skill, area, language, risk and capacity
Arrival & access
Identity, ETA, check-in and protected access details
Work in progress
Diagnosis evidence, approved work, time, parts and changes
Completion evidence
Checklist, notes, photos/readings and customer or QA confirmation
Payment & receipt
Authorised amount, approved method, invoice and receipt
Warranty & issue resolution
Revisit, rework, damage, complaint, refund or escalation
Maintenance & repeat
Approved service interval, care plan and permitted return
◎ First-response time◎ Safety escalation SLA◎ Qualified request rate◎ Inspection or booking rate◎ Estimate acceptance◎ Time to assign◎ On-time arrival◎ First-time fix◎ Scope-change rate◎ Completion and payment◎ Average job value◎ Warranty/revisit rate◎ Complaint resolution◎ Satisfaction◎ Repeat and maintenance rate
✓LOCAL PRODUCT SPECIFICATION
Home Services is complete when every stage, role and control passes its journey tests.
✓ Create the industry workspace
✓ Install stages and records
✓ Assign role-based work
✓ Execute automation rules
✓ Route only configured exceptions
✓ Preserve audit evidence
✓ Reach the final outcome
✓ Measure lifecycle performance